Frequently asked questions
What is NovaPager?
NovaPager is a digital restaurant pager. Customers scan a QR code, follow their order number on their phone, and get alerted when staff mark it ready. It replaces physical pager devices.
Does the customer need to download an application?
No. Everything works in the phone’s web browser after scanning the QR code. No account or registration is needed.
Does NovaPager work on iPhones?
Yes. In Safari, the waiting page updates live and shows a full-screen alert with sound when the order is ready, as long as the page stays open (the customer taps once to enable sound). iPhones do not support vibration from websites. Background push notifications on iPhone need iOS 16.4 or later and the page added to the Home Screen.
Does NovaPager work on Android?
Yes. Android phones show the live page, play sound and vibrate. With Web Push enabled (Growth plan and above), customers can also get a notification when the browser is in the background.
How does the customer receive notifications?
While the waiting page is open, the screen turns green with a sound and, where supported, vibration. On supported browsers Web Push can notify in the background. Optional SMS or WhatsApp messages are available with a connected messaging provider.
What happens if the customer closes the browser?
On Android with Web Push enabled, they still receive a notification. On iPhone, a closed Safari tab cannot receive alerts unless the page was added to the Home Screen; the customer can scan the QR code again at any time to see their status, and the TV display shows ready numbers too.
Does the restaurant need physical pager devices?
No. You only need a device for staff (phone, tablet or computer) and, optionally, a TV for the order display.
Can I manage multiple restaurant branches?
Yes. One account can run several branches, each with its own QR code, TV display and staff. Subscriptions are priced per branch.
Can I customize the waiting page with my restaurant logo?
Yes, on the Growth plan and above you can add your logo, colors and a welcome message.
Can I use NovaPager with my existing POS?
Yes, through the NovaPager REST API (Business plan). Your POS or developer can create orders automatically with an API key. We can help with the connection during onboarding.
Is WhatsApp notification supported?
Yes, as an optional add-on on the Business plan. It needs a connected WhatsApp Business provider, and message charges may apply.
Can I display ready orders on a TV?
Yes. Open the display link on any smart TV or screen browser to show preparing and ready-for-pickup orders. Available on the Growth plan and above.
How much does NovaPager cost?
Plans start from 69 SAR per branch per month, excluding VAT. Annual billing is discounted. See the Pricing page for details.
Can I change my subscription plan?
Yes. You can upgrade at any time from your dashboard, or move to a different plan when you renew.